Return Policy

Our Satisfaction Commitment

At Bespokedrapear, we're committed to your learning success. We stand behind the quality of our 3D modeling courses and want you to be completely satisfied with your educational investment. This Return Policy outlines our refund procedures and guarantees.

1. Refund Eligibility Period

We offer a 30-day satisfaction guarantee for all course purchases. If you're not completely satisfied with your course within 30 days of enrollment, you may request a full refund under the following conditions:

• Course Progress: You have completed less than 30% of the course content
• Time Limit: Request submitted within 30 days of original purchase date
• First Purchase: This is your first refund request with Bespokedrapear
• Valid Reason: You provide feedback about your experience to help us improve

2. How to Request a Refund

Requesting a refund is straightforward. Follow these steps:

3. Non-Refundable Circumstances

While we strive to accommodate reasonable refund requests, certain circumstances are not eligible for refunds:

• Requests made after the 30-day guarantee period
• Courses where more than 30% of content has been accessed or downloaded
• Multiple refund requests from the same student account
• Violation of our Terms of Use or course access guidelines
• Promotional or discounted courses purchased at special rates
• Courses gifted to you by another person (original purchaser must request refund)
• Account suspension due to policy violations

4. Course Access After Refund

Once a refund is processed and approved, your access to the course and all associated materials will be immediately revoked. This includes:

• Video lessons and course content
• Downloadable project files and assets
• Student community and forum access
• Instructor feedback and support
• Certificate of completion eligibility

Please ensure you've downloaded any materials you wish to retain before submitting your refund request, as access cannot be restored after processing.

5. Technical Issues

If you're experiencing technical difficulties accessing course content, please contact our support team before requesting a refund. We offer comprehensive technical assistance for:

• Video playback issues
• Download problems
• Platform navigation difficulties
• Account access concerns

Most technical issues can be resolved quickly, allowing you to continue your learning journey without interruption.

6. Alternative Options

Before requesting a refund, consider these alternatives:

Course Exchange

Exchange your current course for another of equal or lesser value within the 30-day period. This option is perfect if you've discovered a different specialization that better matches your goals.

Extended Access

If you're struggling to complete the course within your expected timeframe, remember you have lifetime access. Take your time and return when you're ready to continue learning.

One-on-One Support

Schedule a consultation with an instructor to address specific challenges or confusion. Personal guidance often resolves concerns and reignites learning enthusiasm.

7. Refund Processing Timeline

Understanding the refund timeline helps set appropriate expectations:

• Review Period: 2-3 business days for initial request assessment
• Approval Notification: Email confirmation upon approval
• Processing Time: 5-10 business days to original payment method
• Bank Processing: Additional 3-5 days depending on your financial institution

Total timeline typically ranges from 10-18 business days from approval to funds appearing in your account.

8. Questions and Support

Our student success team is here to help with any questions about this Return Policy or your specific situation. We encourage open communication and work to find solutions that support your learning journey.

Contact Information:
Email: info@bespokedrapear.world
Phone: +1 (217) 555-1946
Address: 742 Evergreen Terrace, Springfield, IL 62704

Support hours: Monday-Friday 9:00 AM - 6:00 PM GMT

9. Policy Updates

Bespokedrapear reserves the right to modify this Return Policy at any time. Changes will be posted on this page with an updated revision date. Significant changes affecting enrolled students will be communicated via email. Your continued enrollment after policy updates constitutes acceptance of the revised terms.